Area of Impact: Capacity
We are an organization of people serving people, and in recent years, our staff have been called on to serve new kinds of community roles. These realities take more staffing, time and, in some cases, special expertise. We are committed to ensuring staff have the systems, infrastructure, and development opportunities they need to best serve Seattle residents.
Our Goal
Build organizational capacity and capability through new recruitment, training and retention approaches, and improved systems and processes. We seek to be a desirable workplace and an employer of choice in our community.
How We Will Make an Impact
We will:
- Enhance, expand and support a workforce that is diverse and culturally competent in working with Seattle communities.
- Increase staffing levels to support open hours, provide secure and welcoming spaces, increase programming and improve access.
- Determine new skill sets and aptitudes to support current and future community needs.
- Increase staff sense of satisfaction, purpose and belonging at work.
- Foster staff empowerment, learning, development and upward mobility.
What’s Next
2025-2026 Priority Activities
- Establish a DEIA Office at the Library and hire a DEIA Director.
- Establish service level guidelines throughout our system.
- Build better onboarding and wellness programs for staff.
- Acquire and implement scheduling software.